Last updated: March 2026 · ChargeUp Co. ABN pending registration
At ChargeUp Co., we are committed to providing quality products and standing behind every sale. This policy is written in accordance with the Australian Consumer Law (ACL), which forms Schedule 2 of the Competition and Consumer Act 2010 (Cth) and applies to all consumer purchases made in Australia.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Under the ACL, all goods sold by ChargeUp Co. must be of acceptable quality. This means our USB-C cables must be safe, durable, free from defects, and fit for the purpose of charging and data transfer. If a product fails to meet this standard, you have the right to a remedy regardless of whether the product was on sale or purchased as part of a bundle.
The ACL distinguishes between major and minor failures, and your remedy depends on which applies.
| Type of Failure | Examples | Your Remedy |
|---|---|---|
| Major Failure | Cable does not charge or transfer data at all; product is unsafe; significantly different from description | You may choose a full refund or replacement |
| Minor Failure | Minor cosmetic defect; slight colour variation; packaging damage | We will repair, replace, or refund at our discretion |
To make a claim, please contact us within 30 days of receiving your order. We aim to resolve all claims within 5 business days of receiving your request.
The ACL does not require businesses to accept returns for change of mind. However, as a gesture of goodwill, ChargeUp Co. will consider change-of-mind returns on a case-by-case basis, provided the product is unused, in its original condition, and returned within 14 days of delivery. Return postage costs for change-of-mind returns are the responsibility of the customer. Please contact us before sending anything back.
Approved refunds are processed via Stripe back to the original payment method (credit card, Apple Pay, or Google Pay). Refunds typically appear within 5–10 business days, depending on your bank or card provider. We do not charge any restocking or processing fees for refunds arising from product defects or failures to meet ACL guarantees.
If your order arrives damaged due to transit, please photograph the packaging and the product and contact us within 7 days of delivery. We will arrange a replacement at no cost to you. Shipping damage is covered under our goodwill policy and does not affect your separate ACL rights.
The following situations are not covered by this policy or the ACL consumer guarantees:
If you have a question about a return, refund, or your consumer rights, please reach out — we are a small Australian business and we genuinely want to make things right.
For further information about your rights under the Australian Consumer Law, visit the ACCC website.
© 2026 ChargeUp Co. · This policy does not limit your rights under the Australian Consumer Law.