ChargeUp Co.
Returns & Warranty
We want you to feel looked after if something is not right with your cable.
Your Australian Consumer Law rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. This policy does not take away those rights.
If there is a problem with your cable
Please contact us with your order number and a short description of what has gone wrong. A photo or video can help us understand the issue, but we will talk you through the next step.
If a cable has a major problem, you may be entitled to choose a refund or replacement. For a minor problem, we will work with you on the appropriate remedy, which may include a repair, replacement or refund depending on the circumstances.
If we confirm a fault, we will reimburse reasonable return postage where applicable.
Change of mind
We do not offer returns for a simple change of mind, including choosing a different colour, finding the item elsewhere, or no longer needing it. This does not affect any rights you may have if a consumer guarantee has not been met.
How to get in touch
Use our contact form and include your order number if you have it. We will respond as soon as we can. You can also read the ACCC’s information about repair, replacement and refunds.